Delete your account

Request deletion in the app or on the website

1. Sign into the account you want to delete and download anything you want to keep.
2. On the website, open Settings → Account → Delete account. Review the removal and subscription notice, enter your current password, type DELETE and acknowledge the information. Explicitly submit the request.
3. In the mobile app, open Account & credits → Account privacy & support → Delete account. Enter your current password for an email account, or confirm your identity with Apple for an Apple account. Acknowledge the deletion and subscription information, then confirm permanent deletion. The mobile flow does not require typing DELETE.

Open account settings

An accepted request revokes account sessions and stops further use of that account. It starts a durable erasure process; acceptance is not confirmation that every file is already gone. Keep the deletion receipt to check completion without signing back in.

Manage renewal separately

Deleting an account does not by itself cancel an Apple App Store or Google Play subscription. Turn off renewal with the store account that made the purchase. For Stripe web subscriptions, open Plans & credits in the workspace menu and choose Manage billing or Cancel renewal before deleting your account.

• Manage Apple subscriptions
• Manage Google Play subscriptions

You can request account deletion without waiting for a paid period to end. Review and acknowledge any continuing subscription before confirming deletion.

What deletion removes and what can remain

The worker removes the account profile and private studio records, prompts, report descriptions, brand kits, campaigns, uploads, generated assets, local media and configured private object-storage copies. Running or uncertain provider jobs may need to settle before removal; unavailable storage is retried. Your receipt distinguishes requested, waiting, purging, retry-needed and completed states.

Only after the server reports completed should you treat the studio erasure process as complete. A reduced pseudonymous billing record is retained for payment, refund, fraud, dispute and legal-record needs. Payment providers, model providers, backups, downloaded files and copies shared outside the studio are separate and are described in the privacy notice.

Check your saved deletion receipt

A private receipt saved in this browser lets you check an accepted deletion request without signing in.

If you cannot sign in or lost the receipt

Contact info@bissolux.com. Tell us which account you need help with, without sending its password or session credentials. We may need to verify ownership. Account deletion does not require buying a plan, and support contact is an alternative for lost access rather than the only deletion method.